Question 1

How much does wash and fold cost in Glen Waverley?

Accepted Answer

Wash, dry and fold at Wash Boss is $7.00 per kilo — same rate whether you drop off or we pick up. Drop-off minimum is $35 (5kg). There's no minimum cart for pickup & delivery — collection and return is $9.99 per order, and free if you're on our free weekly subscription.

Question 2

How long does wash and fold take?

Accepted Answer

Drop off before 10am and your wash & fold is ready the same day. Pickup & delivery orders return the next business day.

Question 3

What detergent does Wash Boss use?

Accepted Answer

We use a phosphate-free eco detergent as standard, with hypoallergenic and fragrance-free options available on request at no extra charge for sensitive skin.

Question 4

Will my clothes be washed with someone else's?

Accepted Answer

No. Every Wash Boss customer's laundry is washed in its own dedicated load and tracked with a barcoded intake tag from drop-off to pickup.

Question 5

Do you treat stains?

Accepted Answer

Yes — every load is sorted and pre-treated for visible stains using fibre-appropriate spotters. We can't guarantee removal but we always try, and we'll flag anything we couldn't lift before folding.

Question 6

Will you shrink my clothes?

Accepted Answer

We follow care labels and dry on the lowest safe heat. Pure cotton, wool and rayon can still shrink on their first wash — we tumble-dry on low and hang-dry anything labelled as such to minimise risk.

Question 7

Which suburbs does Wash Boss pick up from?

Accepted Answer

Free Monday–Saturday pickup across Glen Waverley, Mount Waverley, Wheelers Hill, Mulgrave, Clayton, Notting Hill, Oakleigh and Glen Iris — postcodes 3150, 3149, 3148, 3151, 3170, 3168, 3166, 3125, 3147, 3133, 3178, 3146, 3145. Other south-east Melbourne suburbs by quote. No Sunday service.

Question 8

How much does pickup and delivery cost?

Accepted Answer

Pickup and delivery runs Monday–Saturday in our service area. It's $9.99 per order, or free if you're on our free weekly subscription. There's no minimum cart and no weekend surcharge. Sunday pickup is not offered.

Question 9

How long does pickup and delivery take?

Accepted Answer

Pickup & delivery is next business day. Bags collected on our morning route are washed, folded and delivered the following afternoon. Prefer same-day? Drop it off before 10am at our Glen Waverley store.

Question 10

Do I need to be home for pickup or delivery?

Accepted Answer

No. Most customers leave a sealed bag at the door for pickup and ask for contactless delivery on return. We photograph the drop point for proof.

Question 11

When do I pay for pickup and delivery?

Accepted Answer

We weigh and price after pickup, then charge your saved card on completion. You get an itemised receipt by email before the driver heads back out for delivery.

Question 12

How much does dry cleaning cost?

Accepted Answer

A 2-piece business suit is $29.50, silk blouses are $15.00, and trench coats are $32.50. Items like beaded evening wear and overcoats are quoted on inspection.

Question 13

How long does dry cleaning take?

Accepted Answer

Standard dry-cleaning turnaround is 3 business days. Beaded, silk and complex hand-pressed items may add a day.

Question 14

Can you handle silk, beaded and vintage pieces?

Accepted Answer

Yes. We're DIA (Drycleaning Institute of Australia) affiliated and trained in delicate processing. Silks are hand-finished, beaded items are mesh-bagged, and vintage pieces are spot-tested before solvent contact.

Question 15

Can you remove a specific stain?

Accepted Answer

Often, yes. Tell us what the stain is, how old it is and what you've already tried. Older set-in stains (especially red wine, ink, dye transfer) have lower recovery rates.

Question 16

How much does it cost to wash a doona?

Accepted Answer

Doonas and duvets are $45 (single/double) or $42.00 (queen/king), washed, dried and returned bagged. We use our 18kg commercial washer paired with a 32kg mega dryer to handle full king-size and feather doonas.

Question 17

Can a business open an account?

Accepted Answer

Yes. We offer weekly commercial contracts for hospitality, healthcare, accommodation, fitness and beauty — flat-rate linen, par-stock uniform programs and chef whites.

Question 18

Do you launder chef whites and hospitality uniforms?

Accepted Answer

Yes. Chef whites, server aprons, kitchen towels and front-of-house uniforms — washed at sanitising temperatures with stain pre-treatment and pressed where needed.

Question 19

Do you wash pet bedding and grooming towels?

Accepted Answer

Yes, on a dedicated pet-linen washer — never mixed with food-service or household linen. Heavy-soil items are quoted on inspection.

Question 20

Can I open a monthly account for my business?

Accepted Answer

Yes. Business accounts get bulk pricing (from $4.50/kg), weekly or monthly invoicing on 14- or 30-day terms, dedicated pickup windows and a named account manager. Minimum commitment is 15kg per week.

Question 21

Can I add items during the week and be invoiced at month-end?

Accepted Answer

Yes. Every pickup logs to your account with a line-item docket. You get a weekly summary email and one consolidated invoice at month-end with a full breakdown by pickup date, weight and service.

Question 22

Do you do chef whites, scrubs and uniforms?

Accepted Answer

Yes. Chef whites, medical scrubs, allied-health uniforms and salon smocks are washed at high temperature with an oxygen booster, then pressed and folded. Priced per kg on volume accounts or per garment on light-use accounts.

Question 23

Do you do hotel and Airbnb linen turnovers?

Accepted Answer

Yes. Sheet sets, doonas, pillowcases, towels and bath mats are washed to hospitality standard and folded to a spec you approve. Short-stay operators typically use us for 24-hour turnovers between guests — same-day is possible with a morning pickup.

Question 24

Do you bill NDIS providers or NDIS participants directly?

Accepted Answer

Yes. We invoice NDIS providers on plan-managed and agency-managed plans, and can invoice self-managed participants directly with NDIS-compliant line items and support-item codes. Pickup and delivery is included at no extra charge in-zone.

Question 25

Do you do salon and spa towels?

Accepted Answer

Yes. Colour-safe wash for tinted and bleached towels (we split loads by colour), high-temperature sanitiser cycle, and folded returns. Priced per kg on account. Same/next-day turnaround available.

Question 26

Do you do gym and yoga studio towels?

Accepted Answer

Yes. Hygienic wash with sanitiser, oxygen booster for sweat and body-oil residue, and low-heat dry to preserve fibre. Weekly or twice-weekly pickup available in-zone at no delivery charge.

Question 27

How do I get a quote for a commercial account?

Accepted Answer

Fill in the request-a-bid form on the site or call the store on (03) 9886 8733. We'll ask for expected weekly kilos or item count, service mix, and pickup schedule, and come back within one business day with a fixed rate card.

Question 28

What's the difference between a subscription and a one-off bag?

Accepted Answer

Subscriptions save $10–$16 per week vs one-off bags of the same size, and lock in a weekly slot. One-off bags are for occasional customers with no commitment.

Question 29

Which bag size should I choose?

Accepted Answer

Lite (7kg) suits singles and students. Classic (10kg) fits couples and small families. Maxi (15kg) is best for large families or big weekly washes.

Question 30

What happens if my bag is over the weight limit?

Accepted Answer

No penalty. Overflow above your plan is billed at our standard $7.50/kg walk-in rate — you only pay for what you send.

Question 31

Can I pause, skip or cancel my subscription?

Accepted Answer

Yes — anytime, from your account. No lock-in contracts, no cancellation fees.

Question 32

What's included in an Airbnb turnover package?

Accepted Answer

All-inclusive per changeover: wash · dry · fold or press · pickup & delivery. Studio $45, 1-bed $65, 2-bed $95, 3+ bed from $135.

Question 33

Should I choose a Host plan or commercial per-kg pricing?

Accepted Answer

Host plans suit 4–10 turnovers/month with predictable per-changeover pricing. Commercial per-kg (from $5/kg, 10kg min) is better for high-volume operators with weighed bulk linen runs.

Question 34

Do you offer healthcare or emergency-services discounts?

Accepted Answer

Yes — 10% off all wash & fold orders for healthcare workers, paramedics, firefighters, police, ADF personnel and emergency-services staff on production of work ID.

Question 35

Do you charge a card surcharge?

Accepted Answer

No. We don't pass on card processing fees. The price you see is the price you pay, GST inclusive.

Question 36

Are all prices GST inclusive?

Accepted Answer

Yes. Every price on the website, in-store and on invoices is GST-inclusive. Tax invoices break out the GST line for your records.

Question 37

What are your store hours?

Accepted Answer

Our self-service laundromat and pickup/drop-off lockers are open 5am–12am (midnight) every day of the year. Counter service is Mon–Fri 9am–5pm and Saturday 10am–2pm.

Question 38

Where is Wash Boss located?

Accepted Answer

We're in Glen Waverley, Victoria, serving Melbourne's south-east. Address and parking details are on the Locations page.

Question 39

Can you remove red wine stains?

Accepted Answer

Fresh red wine has a very high recovery rate — over 90% if it hasn't been through a hot dryer. We pre-treat with an oxygen booster and tannin spotter, then wash at the highest safe temperature for the fabric. Age-old or heat-set stains are harder but still worth trying.

Question 40

Do you remove oil and grease stains?

Accepted Answer

Yes. Fresh cooking oil, motor oil, salad dressing and lipstick all respond well to a solvent pre-spotter followed by a hot wash. Bring the garment in without washing it first — home detergent locks oil into the fibres.

Question 41

Can you get blood out of sheets and clothing?

Accepted Answer

Yes — fresh blood is one of the easiest stains to remove with a cold-water enzyme soak. Dried blood on cotton bedding still comes out about 80% of the time. Never use hot water; it cooks the protein into the fibres.

Question 42

What about ballpoint pen, marker or ink stains?

Accepted Answer

Ballpoint ink usually lifts with an alcohol-based spotter before wash. Permanent marker on cotton is hit-and-miss — expect around 50%. Fountain pen and gel ink are harder because the pigment penetrates the fibre.

Question 43

Can you remove sweat and deodorant yellowing from white shirts?

Accepted Answer

Yes. We use an enzyme + oxygen combination that breaks down protein and antiperspirant aluminium salts, then wash on a hot cotton cycle with a whitener boost. Recovery is 80–95% depending on age and antiperspirant type.

Question 44

Do you clean silk, wool and cashmere?

Accepted Answer

Yes. Silk, wool and cashmere are dry cleaned or hand-washed depending on the label and structure. We use pH-neutral solvent and low-temperature drying. Never machine-tumble these at home — it felts wool and shrinks silk unpredictably.

Question 45

What happens if a stain doesn't come out?

Accepted Answer

We tell you before we hand the order back. Any unrecovered stain is noted on the ticket, and if we didn't attempt something we discussed, we re-run the item at no charge. We don't charge extra for spotting — it's part of every dry clean and wash & fold.

Question 46

Can you clean beaded, sequinned or embellished dresses?

Accepted Answer

Yes. Formal, debutante, wedding and evening dresses are hand-finished with fibre-appropriate solvent, then air-dried flat on a form. We inspect every bead and sequin before and after cleaning and re-attach loose ones where possible.

Question 47

What time do I need to drop off for same-day return?

Accepted Answer

Drop off before 10:00am Monday to Saturday and your wash & fold is ready the same day, usually by 5:00pm. Anything in after 10:00am is ready the next business day. Dry cleaning and laundered-and-ironed items take three business days regardless of drop-off time.

Question 48

What if I miss the 10am cutoff?

Accepted Answer

Your order rolls to the next business day return. We can attempt an express turnaround for an extra $15 if a machine is free — call the store on (03) 9886 8733 first so we can confirm before you drop off.

Question 49

Are you open on public holidays?

Accepted Answer

The self-service laundromat and pickup/drop-off lockers are open every day of the year, 5:00am to 12:00am (midnight). Counter service (wash & fold intake, dry cleaning, pickup routes) is closed on Christmas Day, Boxing Day, New Year's Day, Good Friday and Anzac Day mornings.

Question 50

Do you pick up on Sundays?

Accepted Answer

No. Pickup and delivery runs Monday to Saturday. The self-service laundromat and lockers are open on Sundays for walk-ins, and you can drop off a wash & fold bag at Saturday's counter hours (10am–2pm) for a Monday return.

Question 51

Can I get a rush wash for tomorrow morning?

Accepted Answer

Yes. Drop off before 5:00pm and we'll wash overnight for a 9:00am next-morning pickup. Rush surcharge is $15 on wash & fold; dry cleaning rush is $25 per garment if we can fit it before the solvent-plant close.

Question 52

Can I reschedule or cancel a pickup?

Accepted Answer

Yes — free cancellation or reschedule up to 6:00pm the day before. After that we charge a $10 driver fee if the route can't be re-optimised. Reschedule from the confirmation email or by calling the store.

Question 53

How do the Lite, Classic and Maxi subscription plans work?

Accepted Answer

You pick a weekly kg allowance (Lite 7kg $49, Classic 10kg $69, Maxi 15kg $99). We collect one bag per week from your address, wash & fold, and deliver back the next business day. Locked-in rate, no minimum term, cancel any time.

Question 54

Should I get a subscription or pay per bag?

Accepted Answer

If you wash more than two loads a week (about 7kg), a Lite subscription pays for itself. Below that, one-off pricing at $7.50/kg is cheaper. Households of 4+ almost always save with Classic or Maxi.

Question 55

Can I pause my subscription when I go on holiday?

Accepted Answer

Yes. Pause for up to 6 weeks per calendar year at no charge from your account dashboard — no phone call needed. Longer pauses convert to a cancellation; you can restart any time at current pricing.

Question 56

Do unused kilos roll over to the next week?

Accepted Answer

No. The subscription is a weekly slot with a fixed allowance, not a kg bank. This keeps the price low. If you know you'll be light one week, pause instead — you won't be billed for that week at all.

Question 57

How do I cancel my subscription?

Accepted Answer

Cancel any time in one click from your account dashboard — no lock-in, no cancellation fee, no phone call. Cancellation takes effect from the next Monday; the current week's collection still runs and delivers.

Question 58

What if I have extra laundry between subscription pickups?

Accepted Answer

Book a one-off top-up bag from the dashboard: Lite $59, Classic $79, Maxi $109. We collect on the next available route, next-day return. Subscription customers get a discount on top-up bags.

Question 59

How do the 24/7 lockers work?

Accepted Answer

Scan the QR code at the store, enter your phone number, and pick an available locker. We show you the locker's PIN, you open the door, place your items inside, confirm online, close the locker. We process the order the next business day and text you the price.

Question 60

Is there a fee to use the lockers?

Accepted Answer

No. Locker drop-off is free — you pay the standard wash & fold ($7.50/kg), dry cleaning or ironing price for the service, no locker rental. There is no minimum order.

Question 61

Can I use more than one locker at once?

Accepted Answer

Yes. If you have a big load or mixed services (e.g. wash & fold plus a suit for dry cleaning) select multiple lockers in the flow. Everything is linked to one order under your phone number.

Question 62

What if I forget my locker PIN?

Accepted Answer

The PIN is shown on your phone screen and emailed to you. If you close the door and lose the number, tap 'Show my active locker' in the app or call (03) 9886 8733 during counter hours and we'll release it.

Question 63

How do I pay for a locker order?

Accepted Answer

After we process the order, we send a payment link by SMS or email with the final weight, item count and price. Pay with card or Apple/Google Pay before pickup. Business accounts are auto-billed to the account.

Question 64

Are the lockers really available 24 hours?

Accepted Answer

Yes — the locker bank is outdoors and accessible any time. Attended pickup of dropped items happens the next business day, so a Friday-night drop is collected Monday morning and returned Tuesday.

Plain-English answers about your laundry.